AWClub's Commitment to Responsible Gaming
At AWClub, responsible gaming is not just a slogan — it is at the core of how we operate every day. We recognise that for a small number of individuals, betting activity can become difficult to control without the right support system in place.
That is why we have built a range of easy-to-use self-control tools, provided clear information on the risks of betting, and remain ready to assist any member who feels they need additional support. We take a proactive approach — not waiting for problems to arise, but preventing them before they do.
AWClub also operates under an official licence and is subject to strict regulatory requirements, obligating us to uphold the highest responsible gaming standards at all times.
Playing at AWClub should be enjoyable. If it starts to feel like a burden or a source of stress, that is the time to pause and seek help.
Core Principles of Responsible Gaming
AWClub encourages all members to understand and embrace the following key principles before and during play:
- Set Limits Before You Play: Decide how much money you are willing and able to lose before starting a gaming session. Treat that amount as an entertainment cost, not an investment.
- Do Not Chase Losses: One of the most common pitfalls is continuing to play in an attempt to recover lost money. This often leads to even greater losses.
- Play with Disposable Income Only: Never use money allocated for essential needs such as bills, food, rent, or family expenses for betting purposes.
- Limit Your Play Time: Set a time limit for each gaming session. Take regular breaks and make sure other areas of your life are not neglected.
- Do Not Play When Stressed: Avoid playing when you are in an emotionally unstable state, feeling stressed, sad, or under the influence of alcohol.
- Gaming Is Entertainment: Remember that the odds always favour the house in the long run. Enjoy the playing experience itself, not just the prospect of winning money.
Self-Control Tools Provided by AWClub
AWClub provides a range of self-control tools that can be activated directly from your account settings. All tools are designed to help you stay in control:
To activate any of the above controls, log in to your account and go to Account Settings, or contact our support team for immediate assistance.
Warning Signs of Problem Gambling
Gambling addiction often develops gradually and goes unnoticed by the individual. Recognise these early warning signs so you or a loved one can seek help in time:
- Feeling an unusual rush of excitement while gambling and boredom or restlessness when not gambling.
- Increasingly raising bet amounts to achieve the same level of excitement.
- Using money intended for bills, food, or other obligations to gamble.
- Lying to family members or friends about gambling activity and the amount of money spent.
- Continuing to gamble despite knowing it is causing financial, relationship, or work-related problems.
- Feeling stressed, guilty, or ashamed after gambling but being unable to stop.
- Borrowing money or selling assets to fund gambling activity.
- Thinking about gambling almost constantly and planning ways to get more money to gamble.
If you identify two or more of the above signs in yourself, we strongly encourage you to contact the AWClub support team or a professional support organisation immediately.
Self-Assessment: Are You Playing Responsibly?
Answer the following questions honestly. If you answer "Yes" to three or more questions, consider seeking professional support.
Have you ever gambled longer than you originally planned?
Have you ever hidden your gambling activity from family members or friends?
Have you ever gambled using money meant for daily necessities?
Do you find it difficult to stop gambling even when you want to?
Have you ever tried to win back money you lost by continuing to gamble?
Has gambling caused conflict or tension in your relationships with loved ones?
Have you ever felt stressed or anxious when unable to gamble for a period of time?
Protection for Children and Vulnerable Individuals
AWClub is an exclusive platform for individuals aged 18 years and above only. We take the protection of young and vulnerable individuals very seriously.
Measures we implement to prevent access by children and minors include:
- Mandatory Age Verification: Every new member must complete an age verification process during registration and throughout the KYC process.
- Identity Document Verification: Valid identification documents are required to verify that users meet the minimum age requirement.
- Suspected Account Suspension: Accounts suspected of being owned by minors will be suspended immediately pending verification.
- Parental Control Software: We encourage parents and guardians to install parental control software on devices shared with children.
If you suspect that a child is or has been accessing the AWClub platform, please contact us immediately at [email protected] so that we can take the appropriate action without delay.
Get Professional Help
If you or someone you know needs help with a gambling problem, several support channels are available. Remember — asking for help is a sign of courage, not weakness.
AWClub partners with various organisations that provide free support and counselling for individuals struggling with gambling addiction. Our member support team can also help you activate self-control tools or close your account immediately if needed.
- AWClub Helpline: Contact our support team via email at [email protected] for immediate assistance with your account controls.
- Personal Counselling: Speaking confidentially with a trained counsellor experienced in handling behavioural addiction issues.
- Support Groups: Join a peer support community that understands the challenges you face and can offer encouragement.
- Family Support: A dedicated support programme for family members affected by a loved one's gambling problem.
To close your account immediately or activate self-exclusion, log in to your account now or email us at [email protected] — we will respond within 24 hours.